Shipping and Returns
For an Exchange
Orders placed within the USA are eligible for exchanges for store credit within 30 days of purchase. Contact us at firstname.lastname@example.org and we will issue you a return label. Once the returned item is received, you will receive a credit for the full amount of your purchase.
For a Refund
Orders placed within the USA are eligible for refund within 30 days of purchase. Contact us at email@example.com and we will take it from there. You will have the option to get a pre-paid label for a flat shipping fee deducted from the refund ($45.00 bikes / $9.99 other items) or you may elect to arrange shipping yourself. Upon receipt we will issue a full-refund less any applicable shipping fees.
COVID-19 Related Delays
Currently, due to Covid-19 related operating restrictions, shipping is delayed up to 3 weeks from the time you place and order. Please understand that we are making efforts to maintain a safe work environment for our employees, but we are working as fast as possible to process and ship out orders. Any questions regarding this issue can be directed to firstname.lastname@example.org. Thank you